How to Make an Effective Resume (for a Fresher in Hospitality Institute)

How to Make an Effective Resume (for a Fresher in Hospitality Institute)

General Guidelines:
1-       Purpose: To get shortlisted for an interview (employment, admission, scholarship).
2-       Size: 1-2 pages maximum
3-       Time recruiter spends on a Resume: 15-20 seconds
4-       Structure: contact details, objective, education, practical exposure, projects, skills, web presence (professional network like LinkedIn, video resume, blogs), interests, miscellaneous
5-       Error free.
Process:

•         Gather all your records (certificates) first.
•          Make an itemized list (based on the structure shown above)
•        Be specific, not general or vague. Use numbers, dates, and facts.
•          Use action verbs to start sentences\phrases.
•         Use bullet marks. No paragraph writing.
•          Mention results, not work.
•          Don’t copy from others.
•          Do not provide photo, unless asked for.

-A collection of skill set can be found here: http://jobsearch.about.com/od/list/fl/hotel-front-desk-skills.htm

-A collection of action verbs for Resume can be found here: http://careernetwork.msu.edu/resources-tools/resumes/action-verbs.html

-A collection of templates for Resume can be found here: http://careerplus.shine.com/resume-format-for-freshers/cms/5.html

Given below is a sample Resume for a Fresher, who would like to apply for a Front Office Assistant’s job.

102, Jai Prakash Apartment, New Patliputra

Patna-841 001, Bihar. Contact No. - +91 95700 12345.

Email: chandan_singh_22@yahoo.co.in

Date of Birth: August 16, 1996

Chandan Singh

Objective:

I seek an entry level position in the Front Office department of a 5 star deluxe hotel, preferably as a Management Trainee or Hotel Operations Trainee.

Education:

B. Sc. (Hospitality Administration)                                                             2014-Present

I.H.M. Hajipur- Affiliated to NCHMCT, NOIDA & IGNOU

78% aggregate (Till 5^th Semester)

Class 12                                                                                                             2014

DAV School, Patna- CBSE Board                                                       

Stream- Mathematics, Physics, Chemistry & English

Score- 81%

Class 10                                                                                                               2012

Bal Bharti School, Darbhanga- CBSE Board

Score- 76%

Internship:

Hotel Hyatt Regency, New Delhi                                            April, 2015 – Sept. 2015 (22 weeks)

Role:  Industrial Release Training

·         Underwent training in all major and minor departments of a Business class luxury hotel.

·         Specialized training in Bell Desk, Concierge, Business Centre and Opera PMS (Micros)

·         Awarded “Trainee of the Month” in July, 2015

Projects, Initiatives &Volunteer Experience:

·         Dr. Subhash Chandra Show, Zee TV Network                                                                     21^st August, 2015

               I was selected as the college representative, to ask relevant questions to Dr. Subhash Chandra during the live recording of two episodes of his popular show at our Institute.

·         “Business Leaders of Bihar” Meet, Bihar Chamber of Commerce                                         5^th  April, 2015

               I was nominated to anchor and co-ordinate the program that was held at our Institute.

·         Food Fest “The Mughalai Treat”, Hotel Chanakya, Patna                                                  14^th November, 2014

               I was a member of the Reception Team and was responsible for escorting of guests and providing information and directions to the visitors. I received a “Letter of Appreciation” from the Hotel GM for my contribution to the success of the event.

Core Skills, Soft Skills & IT Skills:

·         Guest Handling and complaint handling: I am conversant with the SOPs related to Reservation, Registration, Baggage Handling, Rooming, Escorting and Guest Services. I learnt the complaint handling skills through “Role Play” and “Case Study Analysis” in the classroom and through observation during internship.

·         Inter-personal and Communication Skills: I have regularly participated in cultural and intellectual events of the Institute, such as seminars, presentations, quiz and stage shows. I won the GK Quiz “Master Mind” in August 2014. My team was adjudged 2^nd runner-up in the creative ad-making show “Ad-Mad Show”.

·         PMS (IDS Fortune Next 6i), MS Office & Adobe PageMaker: I have hands-on practice of the Front Office module of the IDS PMS (Reservation, Check-in, Cashier, Housekeeping, Rooms, Guest History & Night Audit sub-modules). I can work on MS Word, MS PowerPoint, MS Excel & Paint. I can design simple logos and flyers on Adobe PageMaker and can create simple videos in Picasa.

Professional Web Presence:

Blog: Service Excellence Mantra- My hospitality tips, tutorials and current trends blog (16 blog entries)

·         The blog includes my collection of useful tips and guidance for success in hospitality career that I gathered through web browsing.

·         The blog also consists of the links to the other blogs, magazines and websites related to the latest technology and equipment in Front Office Management, both Indian & International.

·         Link: http://www.hospitalitycareerguide.blogspot.com

LinkedIn Profile:  http://in.linkedin.in.chandan_singh

(15 recommendations)

Video Resume Link: https://www.youtube.co.in.12345chandansinghresume

Professional Attainments:

·         Public Speaking: I have done a 1 month Public Speaking course, from British Council, Kolkata, in May 2013

·         Hotel French: I have done a certificate course in Everyday French from Alliance Françoise, New Delhi, in June 2014

·         Desktop Publishing: I have completed a 1 week certificate course in Adobe PageMaker and Adobe Photoshop.

·         MS PowerPoint: I have a hands-on experience of creating animated slide-shows to assist my teacher in content design for classroom teaching.

Interests:

·         I have an active interest in wildlife photography and my best shots can be found at the following link

                  http://www.flickr.com.photos.wildindia_chandan_shoot

·         I like to compose songs and I use FL Studio (version 11) to create my mp3 tracks. The collection can be found at

                 http://www.soundcloud.com.tracksmp3_chandan_rocks

·         I represented my school in the Inter-state Volleyball Championship held at Le Martinet Academy, Lucknow.

References will be provided on request.